Tendencias y futuros en bibliotecas

This morning I had the great honor of delivering the opening keynote for Los Profesionales en Gestión de la Información y la Documentación de América Latina and their 3rd Congreso International GID. In beautiful Cali, Colombia, a few hundred librarians and information professionals gathered from all across Latin America to talk about the future of libraries.

Here are the slides and a video of my slides, and there will be a video (I am promised) of the presentation later. I presented for the first time with a live translator, which was an amazing experience and I am in awe of her ability to do that so well. I took questions and answered via the same translator, and overall I think it went very well. Aside from a few technical difficulties, I’m very happy with the way this came together.

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Sexism, meeting dynamics, attention analysis: who talks during meetings

Yesterday, Andromeda Yelton posted this excellent blog entry, Be Bold, Be Humble: Wikipedia, libraries, and who spoke. It’s about the well-known social sexism dynamic of meetings, where in a meeting that has both women and men, men speak more frequently, use fewer self-undercutting remarks (“I’m not sure….” or “Just…” or “Well, maybe…”), and interrupt others speech at a much higher rate than women in the same meeting.

The post got passed around the social nets (as it should, it’s wonderfully written and you should go read it now) and one of the results was this great exchange:

 

Which prompted me to reply:

I couldn’t get the idea out of my head, which basically means that it needs to show up here on the blog. I thought all night about how to architect something like that in hardware/software as a stand alone unit. There is always Are Men Talking Too Much?, which Andromeda linked to in her essay, but it has the downside of requiring someone to manually press the buttons in order to track the meeting.

I’ve been basically obsessing over attention metrics for the last couple of years as a part of bringing Measure the Future to life. The entire point of Measure the Future is to collect and analyze information about the environment that is currently difficult to capture…movement of patrons in space. The concept of capturing and analyzing speakers during a meeting isn’t far off, just with audio instead of video signal. How could we built a thing that would sit on a table in a meeting, listen and count men’s vs women’s speaking, including interruptions, and track and graph/visualize the meeting for analysis?

Here’s how I’d architect such a thing, if I were going to build it. Which I’m not right now, because Measure the Future is eating every second that I have, but…if I were to start tinkering on this after MtF gives me some breathing room, here’s how I might go about it.

We are at the point in the progress of Moore’s Law that even the cheapest possible microcomputer can handle audio analysis without much difficulty. The Raspberry Pi 3 is my latest object of obsession…the built-in wifi and BTLE changes the game when it comes to hardware implementations of tools. It’s fast, easy to work with, runs a variety of linux installs, and can support both GPIO or USB sensors. After that, it would just be selecting a good omnidirectional microphone to ensure even coverage of vocal capture.

I’d start with that for hardware, and then take a look at the variety of open source audio analysis tools out there. There’s a ton of open source code that’s available for speech recognition, because audio interfaces are the new hotness, but that’s actually overcomplicated for what we would need.

What we would want is something more akin to voice analysis software rather than recognition…we don’t care what words are being said, specifically, we just care about recognizing male vs female voices. This is difficult and has many complicating factors…it would be nearly impossible to get to 100% success rate in identification, as the complicating factors are many (multiple voices, echo in meeting rooms, etc). But there is work being done in this area: the voice-gender project on Github has a pre-trained software that appears to be exactly the sort of thing we’d need. Some good discussion about difficulty and strategies here as well.

If we weren’t concerned about absolute measures and instead were comfortable with generalized averages and rounding errors, we could probably get away with this suggestion, which involves fairly simply frequency averaging. These suggestions are from a few years ago, which means that the hardware power available to throw at the problem is 8x or better what it was at that point.

And if we have network connectivity, we could even harness the power of machine learning at scale and push audio to something like the Microsoft Speaker Recognition API, which has the ability to do much of what we’d ask. Even Google’s TensorFlow and Parsey McParseface might be tools to look at for this.

Given the state of cloud architectures, it may even be possible to build our gender meeting speech analysis engine entirely web-based, using Chrome as the user interface. The browser can do streaming audio to the cloud, where it would be analyzed and then returned for visualization. I have a particular bias towards instantiating things in hardware that can be used without connectivity, but in this case, going purely cloud architecture might be equally useful.

Besides gender, the other aspect that I had considered analyzing was interruptions, which I think could be roughly modeled by analyzing overlap of voices and ordering of speech actors. You could mark an “interruption event” by the lack of time between speakers, or actual overlap of voices, and you could determine the actor/interrupter by ordering of voices.

Once you have your audio analysis, visualizing it on the web would be straightforward. There are javascript libraries that do great things with charts like Chart.js or Canvas, or if working in the cloud you could use Google Chart Tools.

If any enterprising developer wants to work on something like this, I’d love to help manage the project. I think it could be a fun hackathon project, especially if going the cloud route. All it needs is a great name, which I’m not clever enough to think of right now. Taking suggestions over on Twitter @griffey.

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This is What Great Customer Service Looks Like

I normally don’t post things like this here on the blog, but this was too good a story to pass up. Here’s what great customer service looks like.

Over a year ago, I was upgrading my luggage and travel kit, knowing that I was going to be doing a lot of it 2015-2016. I have a soft spot for really good bags, and one of the companies that I had been watching and reading reviews of was Tom Bihn. Years and years ago I had bought one of their Ristretto bags that I used for traveling with my iPad, and it had become one of my favorite things to carry. But I’d resisted buying more from them…I had gotten the Ristretto during a big sale, and the regular prices were a bit much for me to swallow.

But now that I was going to be traveling professionally, I wanted something that was going to be the perfect 3-5 day carry on. I went back to looking at Tom Bihn and decided to pull the trigger on a few accessories that would make packing easier. I bought a few of their Stuff Sacks to make wrangling cables and such easier, and decided to go with one of the Spiff Kits as a toiletry bag.

Bear with me. We’re getting to the customer service bit. 

Screen Shot 2016-08-16 at 8.25.46 PMThe one I bought has this little shelf at the bottom when you unfold it that is covered in the loop side of velcro, and small screw-top bottles that fit on the shelf came with hook-sided stickers that you affixed to the bottom of them. They stuck to the shelf and were thus able to be used for hair gel or medicine or whatever you needed. Clever and useful.

Except that…the stickers didn’t really stick. They didn’t adhere to the bottles very well, so over the course of using the Kit  I found that the bottles, one by one, lost their velcro. And while I kept using the Kit for all my travel, I found other solutions to using the bottles, and they went in a drawer at home.

Here’s the customer service bit.

Last week, I got an email from Tom Bihn telling me that they had gotten some customer service feedback that the velcro didn’t really work they way they wanted. And they had found a better solution, new stickers that really did work and that they had tested, and since I had ordered a Spiff Kit from them literally over a year ago, they were going to just send me the fix, free of charge and without me asking for it. The email thanked me for my business with them, and had a tracking number for me to use.

And then, sure enough, a few days later an envelope showed up, and it had not only the velcro button stickers for the bottles, but one of their Mini Organizer Pouches as a “sorry we messed up” present.

To review: I bought a thing I was perfectly happy with, and worked well. It didn’t work exactly like the manufacturer wanted, but the issue with it wasn’t one that bothered me. They were unhappy enough with the fact that it didn’t do what they wanted that they sent me a fix, without me even having to ask for it, as well as a token of their appreciation for being a customer.

That is amazing customer service. Making things right, not because they were asked or because they had to, but because they wanted their product to do what they expected of it.

Consider this a hearty endorsement of Tom Bihn. If you’re looking for a laptop bag, new luggage, or just a way to keep your knitting organized, they have you covered.

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Fall 2016 Speaking & Travel

After spending much of 2015-2016 spread between home here in Sewanee and my residency as a Fellow at Harvard, this summer has been a much-needed break from work travel. That break is just about over, however, and I’ll be doing a few trips in the Fall that I thought might be of interest to some. If you’re going to be around at any of these, please say hello!

If you are someone who is currently looking for a speaker for an event or conference in 2017, now would be the time to take a look and see if I might be a good fit for your needs. I love speaking to groups about the future of libraries and information, innovation and how your organization can become more flexible and responsive, privacy and information security, and a lots of other topics. Please feel free to contact me and let’s see if I’m a good fit for your group.

August 2016

The most exciting trip this Fall is undoubtedly going to be doing the Opening Keynote at the 3rd International Congress for Information Management (Congreso International GID) in Cali, Colombia. It’s a rare opportunity to meet and learn from international librarians from all over Latin America, and I’m so very excited that I have the opportunity to work with Los Profesionales en Gestión de la Información y la Documentación de América Latina to make it happen.

September 2016

I’ll be traveling a lot in September for Measure the Future, working to make sure that our first three installations are going well and answering the questions that people want answered. And I can’t say much more than that until I get to that point, but keep your fingers crossed for us.

October 2016

For the first time in a few years, I’m attending Internet Librarian! It’s the 25th anniversary of the conference, and early in my career it was really important to me. IL helped me in so many ways, from getting early presentations under my belt to meeting people that would turn out to be lifelong friends and vital colleagues and collaborators. I’m doing two different presentations there: one on Blockchain and what it might mean for digital information, and the other on Measure the Future and what room-use analytics can do to improve your services to your patrons.

November & December 2016

If everything goes according to plan, these will be the months where Measure the Future is being evaluated and polished for launch at ALA Midwinter 2017, because oddly I don’t have any speaking engagements for these months yet. If you’d like to talk to me about a workshop or presentation for your library or library system, get in touch! I’d love to work with you.

LibraryBox mentioned on TWiT’s Triangulation

My friend Nathan Freitas was a guest on TWiT‘s Triangulation this week, and was kind enough to give a little mention to both myself and The LibraryBox Project in his intro of The Berkman Klein Center at Harvard. To be mentioned in the same breath as his Guardian Project and Amanda Palmer (not to mention Zittrain and Benkler and Tufekci and the rest) is quite an honor. Thanks, Nathan!

I’ve queued the video below to the beginning of his discussion of Berkman Klein, but obviously the entire discussion is worth watching.

Anniversaries and New Roles

This morning I woke to a few “remember the day” emails that I thought were worth marking here on the blog for future reference. The first was that it was almost exactly 2 years ago that I officially left my position at UT-Chattanooga, walked away from an associate professorship and tenure, and went out on my own to try to start an independent business. So far, I’ve been very lucky and able to continue in this self-employed mode, although the downside is that it means I’m always looking for a job. 🙂 If you have a consulting need, workshop or training need, or are organizing a conference and want a great keynote….feel free to contact me. I’d love to work with you.

The second is that one year ago I became a Fellow at the Berkman Center, and spent the academic year 2015-2016 mostly living in Cambridge and enjoying the intellectual fruits of Harvard and MIT. I cannot speak highly enough of the amazing group that I was a part of…I learned so much from everyone there, and they are the most caring, careful, and thoughtful group of academics and scholars that I’ve ever been affiliated with.

And now, today, I can say that I am overwhelmingly pleased to be included in the 2016-2017 Berkman Klein community as an Affiliate. This means I get to continue my association with this amazing, wonderful community of learning…although from a distance, as I’ll not be in residence in Cambridge. I am going to be visiting as much as I can manage, though, because I have to get my 23 Everett Street fix occasionally. I’m also really pleased to be in the “transitional” class, the last to be Berkman Fellows and the first to be Berkman Klein, and to see how the Center evolves under the new nom de guerre .

To those in the incoming class at Berkman Klein: buckle up, you’re in for an amazing trip. I hope to meet all of you in September at the opening of the Center for the year.

And to everyone in the library community: I’ve got big things brewing this year. This Fall will see (finally) the launch of Measure the Future, and while I still can’t share all of my news about the project….it’s gonna be big. I’ll be doing some announcements about that over the next couple of months, including information about how your library can get involved. Soon!

 

How to Implement Things When People Hate Change

Here’s the slides from the panel I put together for the American Library Association Annual conference 2016 that featured Rebekkah Smith Aldrich, Ranti Junus, and Emily Clasper. Huge fun, really great response. Below the slides are a Storify of the tweets from the presentation…it’s a good representation of the discussion during our hour.

Thanks to the Knight Foundation for helping put this together!

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OpenArchive

Sitting in the Internet Archive Great Room (see photo above for reference…yes, it’s in an old church….) I’m reminded that I never pushed out the link to the amazing new app that was created in part by my friend Nathan, available now for Android and coming soon for iOS that allows you to use the Internet Archive like your own personal Instagram:

Screen Shot 2016-06-07 at 12.03.22 PMOpenArchive

and because Nathan and his group are awesome, the app is also open source:

Github repo for OpenArchive

and finally, direct link to the Google Play store for the app.

I’ve not seen an easier way to add photos to the Internet Archive directly than this app, and it’s got some really fantastic side benefits..the primary one being that it works transparently over Orbot if you’d like, so that uploads and connections can be driven over the Tor network without any extra effort on the user’s part.

UPDATE

The Guardian Project just posted their own announcement for the app. Their take on it is also timely since I’m spending this week at the Decentralized Web Summit:

We see this as a first step towards a more distributed, decentralized way of managing and sharing your personal media, and publishing it and synchronizing it to different places and people, in different ways.

A Special Obligation to the Future

I’ve been doing a lot of thinking, writing, and editing in the last few months that all revolved around libraries and the future of the Internet. It seems more and more obvious to me that there’s an opportunity for libraries as participants in the growing number of decentralized services on the Internet. These services are multiplying, and it seems to me that the future of communication is likely to be a better one if distributed services were more normalized on the Internet.

I’ve decided to share two essays about this topic. The first is
How Libraries Can Save the Internet of Things from the Web’s Centralized Fate over at BoingBoing, which is the highly edited and polished version of the much longer A Special Obligation to the Future over on Medium. Normally I wouldn’t share two similar pieces, but I feel like the shorter BoingBoing essay is the compressed and focused “official” version and there were things that I liked about the longer, more emotive original. So I’m sharing both here, and you can comment on, share, and critique either or both as you’d like.

I’m hoping these serve as conversation starters, and possibly as inflection points for thinking about the future of libraries in terms of their role as pillars of democracy and freedom. I’m going to be doing more work on this topic, speaking and writing and organizing over the next several months. If you’re interested in helping out and lending a hand, let me know.

And if you’re interested in decentralization in general, I highly recommend checking out Yochai Benkler’s work, especially Degrees of Freedom, Dimensions of Power. Also recommended is Phil Windley’s Decentralization is Hard, Maybe Too Hard.

They are both right, decentralization is amazingly difficult to pull off. This is why it needs help in the form of library infrastructure, political capital, and skills.

Thanks especially to David Weinberger, who was instrumental in both the conception and the editing of this piece. Also thanks to everyone who read and commented on the piece as it developed, you are all awesome.

SXSW 2016

I attended my first SXSW conference this past week, and have been struggling about how to describe it. On one hand, I was able to find interesting things and have a great time. On the other, the conference felt so very desperate, like a marketing team and a brogrammer had a kid. It was a non-stop barrage of things that were really-well-known being well-known (Game of Thrones, Mr. Robot) and things that weren’t well-known trying desperately to be so.

Libraries and librarians were, as always, the saving grace in the midst of the chaos. I spent time with the Library IdeaDrop house this year, and all I can say is that they run a tight ship, full of interesting people and awesome events. I would be a part of it again in a heartbeat.

I wrote up my experiences for American Libraries, here’s the three-part story:

And here are all the interviews that I did with IdeaDrop this year:

SESSION 6 from Idea Drop & ER&L on Vimeo.

Jason Griffey @ #IdeaDrop from Idea Drop & ER&L on Vimeo.

Knight News Challenge from Idea Drop & ER&L on Vimeo.

SESSION 8 from Idea Drop & ER&L on Vimeo.

Copyright and Creators: 2026 @ #IdeaDrop from Idea Drop & ER&L on Vimeo.

Digital Content and the Legality of Web Scraping from Idea Drop & ER&L on Vimeo.