I’ll be in the jungle if you need me. Going to find some elephants and giraffes. Be back for lunch. Ciao!
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Month: July 2008
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No iPhone for me
To say that I am disappointed in both AT&T and Apple would be putting it mildly. I understand the need to pump up anticipation, as well as moderate supply in order to maintain a certain marketing illusion for the 3G, but the experience of standing in line was so remarkably poorly managed that I find it hard to believe that AT&T has any idea what dealing with customers should be like. They clearly didn’t exhibit any customer service skills on Friday, July 11 during the global launch of the iPhone 3G.
First off: You know how many iPhones you have, and what type. The proper way to handle the line is to print up vouchers for the available stock, walk the line asking people what type they are planning on buying, and give them a voucher. You can tell people without a voucher to come back in the afternoon and place an order…but there is no excuse for letting people stand in line for 3 hours when you know that they aren’t going to be able to buy the thing they are in line for. I’m talking to you, AT&T of Chattanooga: big fat failwhale for your customer service! The minute that your exclusive contract is up with Apple, expect people to bail with their phones like mad…way to think short term.
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Fooooood!
Eliza loves to eat, just like her mom and dad. She’s good at stage 1 foods, so we’re heading to stage 2 soon and trying some finger foods along the way. So far, she’s not into anything too sweet. She prefers her veggies. And she doesn’t like juice, she wants water in a sippy cup instead. Dream kid so far, right?
The BIGWIG Social Software Showcase got a very nice writeup in a recent Library Journal Insider blog post by Josh Hadro. Josh said:
In stark contrast to the LITA Top Tech Trends was the fun and functional chaos of the LITA BIGWIG Social Software Showcase. Though the listeners numbered an order of magnitude fewer, the room hummed with the buzz of their excitement, mounting to a near frenzy following BIGWIG chair Jason Griffey’s introduction when the audience’s attention was released into the wilds of small group discussions. This was the infectious frenzy of mostly librarian associates and assistants genuinely eager to identify new ideas, wrap their brains around the source code, and carry it home with them to bolster their own library’s services. This was a beautiful thing.
Nice! He picked up as well on the difficulty of scaling the Showcase (which we’re talking about already) and the fact that everything we discussed is up online (including the recorded live stream, up on the Showcase page now).
Thanks, Josh, for such a great writeup…glad you enjoyed it.
Sewanee pulls out all the stops on the 4th, but the festivities just weren’t meant to be enjoyed by us this year. The dog show was okay this morning, but Eliza was sleepy and a bit grumpy. We only got to see about three floats of the parade before it started raining. The arts and crafts fair shut down before we could make it, due to the rain and Eliza’s nap schedule. We were invited to a barbecue, but we had to leave before the food was served in order to get Eliza to bed. And no fireworks because, well, little E goes night-night at 7 pm. I’m disappointed, of course. It is usually one of my favorite days of the year. Well, here’s hoping next year is better. Eliza will be 19 months old then. Crazy!
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BIGWIG Showcase – Video 2.0
My presentation for the BIGWIG Social Software Showcase on what I called Video 2.0, all about the new video sites and how they change media as we know it. The presentation turned out really well…let me know what you guys think.
Over the weekend, I was honored to participate in the very first LibraryThing podcast. Tim really pushed me a bit, and I had to think on my feet (not very well, to be fair, but lmk what you think).