Jason Griffey was most recently the Director of Strategic Initiatives at NISO, where he worked to identify new areas of the information ecosystem where standards expertise was useful and needed. Prior to joining NISO in 2019, Jason ran his own technology consulting company for libraries, has been both an Affiliate at metaLAB and a Fellow and Affiliate at the Berkman Klein Center for Internet & Society at Harvard University, and was an academic librarian in roles ranging from reference and instruction to Head of Library IT and a tenured professor at the University of TN at Chattanooga.
Jason has written extensively on technology and libraries, including multiple books and a series of full-periodical issues on technology topics, most recently a chapter in Library 2035 - Imagining the Next Generation of Libraries by Rowman & Littlefield. His latest full-length work Standards - Essential Knowledge, co-authored with Jeffery Pomerantz, was published by MIT Press in March 2025.
He has spoken internationally on topics such as artificial intelligence & machine learning, the future of technology and libraries, decentralization and the Blockchain, privacy, copyright, and intellectual property. A full list of his publications and presentations can be found on his CV.
He is one of eight winners of the Knight Foundation News Challenge for Libraries for the Measure the Future project (http://measurethefuture.net), an open hardware project designed to provide actionable use metrics for library spaces. He is also the creator and director of The LibraryBox Project (http://librarybox.us), an open source portable digital file distribution system.
I so want one of these for my new library!! Why? No idea…we’re not a Research 1 school, not an ARL, but the idea of loading this thing up and just letting it run as an art project makes me happy. And yes, I’d love to digitize some of our public domain books with it, even as few as we have.
So yesterday brought the news that Amazon acquired Zappos. For those not familiar, Zappos is a company that sells shoes (primarily, although they now sell other things) and is known for its nearly insane customer service. Seriously, they will do just about anything they can to make sure you’re happy, and are responsible for crazy customer service stories. This story about Zappos sending a woman flowers is maybe my favorite customer service story of all time. My other favorite thing about them is their “Pay new employee to quit” program.
As a result of the acquisition, Amazon CEO Jeff Bezos released this youtube video
Take a minute, and watch the video…it’s worth it.
So Jeff explains a bit about the deal, and why Zappos and Amazon are a good match. According to Jeff, he only knows these things:
Why do I mention this on what is ostensibly a blog about library science stuff? Because I feel strongly that our future isn’t in content, really…it’s in services. No one does service better than Zappos. If we take Zappos customer service strategy (do anything to make the customer happy) and the four things that Jeff Bezos knows about running a company, how could we change libraries for the better? What can we do to be the Zappos of information?
I got ambushed by the Dutch Boys at the OCLC Blog Salon at ALA Annual 2009. Evidently, so did lots of other people…the video below is the result.
OCLC Blog Salon:Shenanigans with Shanachies from Jaap van de Geer on Vimeo.
Here’s a short little audio summary of what I’m up to at ALA Annual 2009.
Direct link to the AudioBoo, in case you have a problem with the above.
