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Library Issues Technology

User Interface Expectations

Been thinking a lot about user interfaces lately…what happens when the “language” of your users changes? For example, how many companies have cute phone numbers that spell their name…something like 1-800-GRIFFEY. Before cell phones, dialing this made sense: you pressed each letter in turn: 1-800-475-3339. (warning, number goes nowhere)

Post-SMS, how many teens do you think will see that number and try to dial the number as if they were texting? I’ll admit that when I think about dialing letters, I default to “txt” behavior.

This isn’t an example of the interface changing. It’s the same phone, with the same letters in the same order. But the expectations of that interface have changed.

Where have libraries been guilty of this? We have an interface, and it’s still being used…but the patron expectations have shifted slightly, and we haven’t taken that into account…

By griffey

Jason Griffey was most recently the Director of Strategic Initiatives at NISO, where he worked to identify new areas of the information ecosystem where standards expertise was useful and needed. Prior to joining NISO in 2019, Jason ran his own technology consulting company for libraries, has been both an Affiliate at metaLAB and a Fellow and Affiliate at the Berkman Klein Center for Internet & Society at Harvard University, and was an academic librarian in roles ranging from reference and instruction to Head of Library IT and a tenured professor at the University of TN at Chattanooga.

Jason has written extensively on technology and libraries, including multiple books and a series of full-periodical issues on technology topics, most recently a chapter in Library 2035 - Imagining the Next Generation of Libraries by Rowman & Littlefield. His latest full-length work Standards - Essential Knowledge, co-authored with Jeffery Pomerantz, was published by MIT Press in March 2025.

He has spoken internationally on topics such as artificial intelligence & machine learning, the future of technology and libraries, decentralization and the Blockchain, privacy, copyright, and intellectual property. A full list of his publications and presentations can be found on his CV.
He is one of eight winners of the Knight Foundation News Challenge for Libraries for the Measure the Future project (http://measurethefuture.net), an open hardware project designed to provide actionable use metrics for library spaces. He is also the creator and director of The LibraryBox Project (http://librarybox.us), an open source portable digital file distribution system.

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