Truly strange decisions by Netflix…there are a few reason this is probably happening, none of them good for consumers. sigh
Reshared post from +danah boyd
Why is Netflix splitting its world based on business models rather than users' mental models? They're being foolish. Where are movie ratings going to go? To the Qwikster website? Will it or won't it affect the streaming recommendations? ::faceplant:: And why the hell change the brand for the DVD delivery when DVD-only users are the least likely to understand what the changes mean? Wow for brand cluelessness. And OMG did the CEO's "apology" make him look even more out of touch:
http://blog.netflix.com/2011/09/explanation-and-some-reflections.html
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the post: An Explanation and Some Reflections
I messed up. I owe everyone an explanation. It is clear from the feedback over the past two months that many members felt we lacked re…
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12 replies on “Truly strange decisions by Netflix…there are a few reason this is probably happening,…”
I got this email this morning and thought, "Why are you making this more complicated than it needs to be?"
I got this email this morning and thought, "Why are you making this more complicated than it needs to be?"
I thought the same, but then I wondered…what if this was the only way they could increase the size of the streaming library was by separating out the two sides of things?
I thought the same, but then I wondered…what if this was the only way they could increase the size of the streaming library was by separating out the two sides of things?
Oh… I was taking the price change in stride but this may make me drop the DVD service.
Oh… I was taking the price change in stride but this may make me drop the DVD service.
This makes some sense from a back end perspective, but not from the consumer perspective.
This makes some sense from a back end perspective, but not from the consumer perspective.
Yea we dropped DVD delivery and kept streaming video when they raised their price.
Yea we dropped DVD delivery and kept streaming video when they raised their price.
We had originally kept the DVD service, but after this blog post, we dropped it and subscribed to HBO. It was an even trade considering the upcharge for blue ray.
We had originally kept the DVD service, but after this blog post, we dropped it and subscribed to HBO. It was an even trade considering the upcharge for blue ray.