User Interface Expectations

Been thinking a lot about user interfaces lately…what happens when the “language” of your users changes? For example, how many companies have cute phone numbers that spell their name…something like 1-800-GRIFFEY. Before cell phones, dialing this made sense: you pressed each letter in turn: 1-800-475-3339. (warning, number goes nowhere)

Post-SMS, how many teens do you think will see that number and try to dial the number as if they were texting? I’ll admit that when I think about dialing letters, I default to “txt” behavior.

This isn’t an example of the interface changing. It’s the same phone, with the same letters in the same order. But the expectations of that interface have changed.

Where have libraries been guilty of this? We have an interface, and it’s still being used…but the patron expectations have shifted slightly, and we haven’t taken that into account…