att – Jason Griffey

Seriously, AT&T?

In preparation for ordering iPhone 4, I went about adjusting our AT&T plans this evening…the new tiered pricing actually works out for us, as Betsy rarely uses over 200Megs of data a month. As I was switching her over, I read this amazingly silly EULA from AT&T:

DataPlus 200 MB for iPhone

Terms and Conditions

DataPlus 200MB for iPhone may only be used for the following purposes: (i) internet browsing, (ii) personal email, and (iii) consumer applications. Using iPhone to access corporate email, company intranet sites, and/or other business solutions/applications is prohibited.

Bwahahahaha. Corporate email is prohibited? WTF? Talk about your unenforceable EULA’s….you can’t visit an intranet, for frak’s sake? Seriously, AT&T? Seriously?

And you wonder why people hate you.

No iPhone for me

To say that I am disappointed in both AT&T and Apple would be putting it mildly. I understand the need to pump up anticipation, as well as moderate supply in order to maintain a certain marketing illusion for the 3G, but the experience of standing in line was so remarkably poorly managed that I find it hard to believe that AT&T has any idea what dealing with customers should be like. They clearly didn’t exhibit any customer service skills on Friday, July 11 during the global launch of the iPhone 3G.

First off: You know how many iPhones you have, and what type. The proper way to handle the line is to print up vouchers for the available stock, walk the line asking people what type they are planning on buying, and give them a voucher. You can tell people without a voucher to come back in the afternoon and place an order…but there is no excuse for letting people stand in line for 3 hours when you know that they aren’t going to be able to buy the thing they are in line for. I’m talking to you, AT&T of Chattanooga: big fat failwhale for your customer service! The minute that your exclusive contract is up with Apple, expect people to bail with their phones like mad…way to think short term.