Georgia Library Association Midwinter 2011

I had the pleasure of presenting the keynote at the GLA Midwinter meeting this past Friday morning, where I gave a talk I entitled “Experiences become Expectations.” The thrust of the talk was one that I’ve written about before; that our patrons expectations of libraries are influenced by the experiences they have with technology in the world. I’m really pleased with the way it turned out, and will be continuing to explore this idea for the next few months in various ways. If you’re interested, take a look at my slides below for some idea about the sorts of things I talked about.

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