Comments on: Sirsi-Dynix vs Open Source Software http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/ Mon, 14 May 2012 13:18:49 -0500 hourly 1 http://wordpress.org/?v=3.3.2 By: laid off http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-2735 laid off Sat, 26 Mar 2011 02:18:47 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-2735 I worked for Sirsi for many years and I can tell you that before the merger and them getting rid of the Huntsville office was Sirsi's best time. We did good work and took pride in what we did. It's just a shame they did to us what they did. You can blame Vista for what it is now. I worked for Sirsi for many years and I can tell you that before the merger and them getting rid of the Huntsville office was Sirsi’s best time. We did good work and took pride in what we did. It’s just a shame they did to us what they did. You can blame Vista for what it is now.

]]> By: Patkinson http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1860 Patkinson Tue, 15 Jun 2010 01:18:32 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1860 I recently attended a SirsiDynix user group meeting and I'd never attended a user group meeting with almost no input from the users. It was painfully clear that SirsiDynix is culturally unable to provide good customer service. With fees for better training, better support and even for simple services, I'm sure we are valuable customers, but I definitely don't feel like a valued customer. The only viable solution is to bite the bullet and switch systems. SD is counting on organisations backing down from that challenge but that will not always be the case; anyone that runs a deep ROI will see the price of the pain that this company inflicts on its customers through its restrictive practices. I recently attended a SirsiDynix user group meeting and I'd never attended a user group meeting with almost no input from the users. It was painfully clear that SirsiDynix is culturally unable to provide good customer service. With fees for better training, better support and even for simple services, I'm sure we are valuable customers, but I definitely don't feel like a valued customer. The only viable solution is to bite the bullet and switch systems. SD is counting on organisations backing down from that challenge but that will not always be the case; anyone that runs a deep ROI will see the price of the pain that this company inflicts on its customers through its restrictive practices.

]]> By: Patkinson http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1960 Patkinson Tue, 15 Jun 2010 01:18:32 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1960 I recently attended a SirsiDynix user group meeting and I'd never attended a user group meeting with almost no input from the users. It was painfully clear that SirsiDynix is culturally unable to provide good customer service. With fees for better training, better support and even for simple services, I'm sure we are valuable customers, but I definitely don't feel like a valued customer. The only viable solution is to bite the bullet and switch systems. SD is counting on organisations backing down from that challenge but that will not always be the case; anyone that runs a deep ROI will see the price of the pain that this company inflicts on its customers through its restrictive practices. I recently attended a SirsiDynix user group meeting and I'd never attended a user group meeting with almost no input from the users. It was painfully clear that SirsiDynix is culturally unable to provide good customer service. With fees for better training, better support and even for simple services, I'm sure we are valuable customers, but I definitely don't feel like a valued customer. The only viable solution is to bite the bullet and switch systems. SD is counting on organisations backing down from that challenge but that will not always be the case; anyone that runs a deep ROI will see the price of the pain that this company inflicts on its customers through its restrictive practices.

]]> By: public records http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1858 public records Thu, 06 May 2010 17:08:47 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1858 i read this site and to go with a black-box vs an open solution can be a philosophical one. i read this site and to go with a black-box vs an open solution can be a philosophical one.

]]> By: public records http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1961 public records Thu, 06 May 2010 17:08:47 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1961 i read this site and to go with a black-box vs an open solution can be a philosophical one. i read this site and to go with a black-box vs an open solution can be a philosophical one.

]]> By: Free to deceive « (d)atalog(ue) http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1857 Free to deceive « (d)atalog(ue) Sun, 04 Apr 2010 01:19:56 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1857 [...] rebuttal of the claims made in the so-called report.  Fortunately, several people had already done this in varying degrees and forums since its release — culminating in a Library Journal article [...] [...] rebuttal of the claims made in the so-called report.  Fortunately, several people had already done this in varying degrees and forums since its release — culminating in a Library Journal article [...]

]]> By: Renae http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1856 Renae Wed, 02 Dec 2009 10:02:34 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1856 I thought this comment was interesting: "Most libraries already have an ILS and receive upgrades as part of their maintenance contract from us..." We recently "upgraded" our version of Workflows. It is completely different that previous versions, but training costs hundreds of pounds, which our library can't afford. This works against our productivity, as it is taken us much too long to familiarize ourselves with the brand new software. I find that upgrades with open source software are easier to manage and do not require scads more training to get to grips with upgrades. I thought this comment was interesting: “Most libraries already have an ILS and receive upgrades as part of their maintenance contract from us…”

We recently “upgraded” our version of Workflows. It is completely different that previous versions, but training costs hundreds of pounds, which our library can’t afford. This works against our productivity, as it is taken us much too long to familiarize ourselves with the brand new software. I find that upgrades with open source software are easier to manage and do not require scads more training to get to grips with upgrades.

]]> By: Dan Scott http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1855 Dan Scott Fri, 06 Nov 2009 21:02:18 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1855 I had been successfully avoiding jumping into this mess, but.. oh well, I added my comments (dbs) to the Google Doc, based on my experiences as a Unicorn customer, an Evergreen adopter, a proprietary software developer, an open source software developer, an Evergreen committer... it's all mixed up, but hopefully it's a useful contribution. I had been successfully avoiding jumping into this mess, but.. oh well, I added my comments (dbs) to the Google Doc, based on my experiences as a Unicorn customer, an Evergreen adopter, a proprietary software developer, an open source software developer, an Evergreen committer… it’s all mixed up, but hopefully it’s a useful contribution.

]]> By: Anonymous Coward http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1854 Anonymous Coward Wed, 04 Nov 2009 23:27:45 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1854 One of our sayings round here has been "What does that Latin mean? Ex = out of; Libris = library. So let's get them out of the library!" The amount of bugs in the latest major Voyager upgrade in pretty amazing. And it's continually disappointing to be told that you have to upgrade to the next version to get any fixes they come up with. One of our sayings round here has been “What does that Latin mean? Ex = out of; Libris = library. So let’s get them out of the library!”

The amount of bugs in the latest major Voyager upgrade in pretty amazing. And it’s continually disappointing to be told that you have to upgrade to the next version to get any fixes they come up with.

]]> By: Some comments on SIRSI’s position paper on Open Source ILMS | Librarians Matter http://jasongriffey.net/wp/2009/11/03/sirsi-dynix-vs-open-source-software/#comment-1853 Some comments on SIRSI’s position paper on Open Source ILMS | Librarians Matter Wed, 04 Nov 2009 09:33:26 +0000 http://www.jasongriffey.net/wp/?p=2299#comment-1853 [...] set up a google document for anyone who wanted to add annotations.  He has blogged about this: Sirsi-Dynix vs Open Source Software [...] [...] set up a google document for anyone who wanted to add annotations.  He has blogged about this: Sirsi-Dynix vs Open Source Software [...]

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