Comments on: Amazon, Zappos, and Libraries

By: What I Learned One Weekend — thanks to Twitter! « Library Garden

What I Learned One Weekend — thanks to Twitter! « Library Garden — Sun, 13 Sep 2009 16:19:03 +0000

[...] it looks like the toast will be getting competition from some jelly. I plan to test this out soon.Amazon, Zappos and Libraries : In this brief blog post the point is eloquently made that for libraries … ” the [...]

By: stevenb

stevenb — Fri, 24 Jul 2009 12:29:09 +0000

Good points – and someone wrote a pretty good article about applying the zappos model to libraries in a recent issue of college & research library news – check it out. This is also why I blog at Designing Better Libraries – to identify ways libraries can improve service and the overall library user experience (it’s about more than just customer service) – and to reflect on how we can integrate some of these design practices.

By: Jeff Scott

Jeff Scott — Thu, 23 Jul 2009 23:24:53 +0000

We are absolutely about service. When we focus on service we focus on our future.

Thanks for posting this.