Comments on: Proactive reference http://jasongriffey.net/wp/2009/05/22/proactive-reference/ Mon, 14 May 2012 13:18:49 -0500 hourly 1 http://wordpress.org/?v=3.3.2 By: Artificial Inanity » “Technology for Boomers” http://jasongriffey.net/wp/2009/05/22/proactive-reference/#comment-2156 Artificial Inanity » “Technology for Boomers” Thu, 30 Sep 2010 01:33:02 +0000 http://www.jasongriffey.net/wp/?p=1746#comment-2156 [...] well as this incredibly clever use of Twitter, that library who tweets their reference questions, proactive reference (which I’m doing), and hopefully some other innovative and library-specific uses of the [...] [...] well as this incredibly clever use of Twitter, that library who tweets their reference questions, proactive reference (which I’m doing), and hopefully some other innovative and library-specific uses of the [...]

]]> By: Toby http://jasongriffey.net/wp/2009/05/22/proactive-reference/#comment-1798 Toby Tue, 26 May 2009 16:20:37 +0000 http://www.jasongriffey.net/wp/?p=1746#comment-1798 We do the same thing in Skokie, with a variety of Twitter searches and Google Alerts for various terms specific to the area. It's funny how quickly people acclimate to it - 6 months ago, I'd get responses like "woah, my library is following me on Twitter. That's weird." Now, people don't seem to bat an eye. Not that they're aren't pleased or grateful to receive service, but it's now one of the ways people expect to get use out of Twitter. We do the same thing in Skokie, with a variety of Twitter searches and Google Alerts for various terms specific to the area. It’s funny how quickly people acclimate to it – 6 months ago, I’d get responses like “woah, my library is following me on Twitter. That’s weird.” Now, people don’t seem to bat an eye. Not that they’re aren’t pleased or grateful to receive service, but it’s now one of the ways people expect to get use out of Twitter.

]]> By: amy http://jasongriffey.net/wp/2009/05/22/proactive-reference/#comment-1797 amy Sat, 23 May 2009 03:51:12 +0000 http://www.jasongriffey.net/wp/?p=1746#comment-1797 i agree completely about the future market for this! we monitor twitter for any mention of our uni/library and proactively try to answer queries - even if it's just "man i wish i knew what time this library closed". i agree completely about the future market for this!

we monitor twitter for any mention of our uni/library and proactively try to answer queries – even if it’s just “man i wish i knew what time this library closed”.

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